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When we accept money from a customer we are exposed to expenses such as merchant charges, bank fees and currency conversion costs. Our product pricing is adjusted accordingly to accommodate for these charges and in turn we do not charge reseller account holders when making payments.
Refunds are not available unless a previous arrangement has been made, at the discretion of Trustico®. In our usual course of business we offer discounted pricing based on the level of commitment our resellers agree to. Refunds are assessed on a one by one basis and are offered only in exceptional circumstances.
When a refund is processed we are faced with unforeseen expenses which we must pass onto our reseller account holders. Expenses include charges for transmitting refunds, merchant service fees and administrative charges.
Please Contact Us if you have any further questions about refunds, fees or charges.
The products we offer are reliable, high quality and competitively priced. Trustico® includes a no risk refund guarantee on our SSL Certificate products. Within thirty days of order Customer may request a cancellation and full refund of a Customer qualifying SSL Certificate product for any reason. Our Refund Guarantee